The device issue
I always wonder why People do not mention what they have done so far to check the issue.
Some simple steps to check are the server log for errors.
And check the server itself like memory usage, disk usage, cpu usage.
Read the troubleshoot guide. And also the forum. There are many topics on the matter..
I apologize for forgetting to include the details. When I check the server resources, I see that there is plenty of unused space. Upon reviewing the log records, I couldn't precisely understand the issue. I will research previous topics again.
What do you see in the logs?
When I look at the log records, this is the data that comes up, and when I check the daily logs by device ID, the data appears, but it shows as offline in Traccar.
2024-03-30 00:01:38 INFO: [Td52c7dae] connected
2024-03-30 00:01:38 INFO: [Td52c7dae: teltonika < 188.57.46.69] 000f333534303137313130333334383430
2024-03-30 00:01:38 INFO: Event id: 354017110334840, time: 2024-03-30 00:01:38, type: deviceOnline, notifications: 1
2024-03-30 00:01:38 INFO: [Td52c7dae] error - Failed to get notificator - RuntimeException (NotificatorManager:75 < NotificationManager:127 < ... < *:124 < ... < *:123 < *:163 < ConnectionManager:250 < ...)
2024-03-30 00:01:38 INFO: [Td52c7dae] disconnected
2024-03-30 00:01:38 INFO: Event id: 354017110334840, time: 2024-03-30 00:01:38, type: deviceOffline, notifications: 1When I redirect the same ID to the Traccar demo server and test it, there seems to be no problem; it works actively.
You have misconfigured some notifications.
Which notifications can you help with? Where can I learn about it?
It's not possible to tell which ones, but one of them is using invalid or disabled channel.
We are fetching some data via an API for a mobile application. Could this have any impact?
If you're misusing the API, then yes.
We are only reading data through the API, and the only action being performed is changing passwords. Could this also have an impact?
Is there a place where we could see any error logs or similar records?
I don't have complete knowledge, hence the many questions.
Reading won't have any impact.
I check the logs daily. On my Traccar main screen, devices that appear offline are sending daily data according to the log records, and there are many daily log entries available, yet I still haven't solved my problem.
If the server's firewall is blocking access, there shouldn't be any records in the log files, right?
Right.
Hello friends,
I have a question. I have approximately 500 active vehicles on my Traccar server, but sometimes I encounter the following issue: Teltonika and iStartek devices go offline after a certain period of time. When I redirect them to the Traccar demo map, they appear active there, but they are not active on my server. What could be the reason for this?