Suntech ST300

vinicesar3 years ago

Hello good day,
I saw that it was already mentioned here in the forum regarding the equipment of the ST-300 line, I have the protocols and I wanted to know how I can connect a platform. because I put the IMEI and it does not connect. I'm a beginner and I'm starting so I don't quite understand.
I've also tested it with the traccar client on the cell phone and it connected normally.

Anton Tananaev3 years ago

You have to configure the device to report to the server.

vinicesar3 years ago

I already had it configured, but it didn't work, in the IMEI part I put the full IMEI or just the serial? I already worked with the trackers in another company, and I know how to configure it, the problem is precisely the connection to the platform. I'm putting the correct ip and port (5011)

Anton Tananaev3 years ago

You need to put whatever your device is reporting as an id. I would also recommend to follow our troubleshooting guide.