Server Time jump

Theerayuttu3 months ago

Hi, We found some device have issue ServerTime is jump but DeviceTime normal continue. and then calculate hours is wrong
What are some possible causes of this issue?

Screenshot 2025-01-10 125259.png

Screenshot 2025-01-10 125512.png

Screenshot 2025-01-10 130227.png

Anton Tananaev3 months ago

It's not the server time jump. It's the device reporting data in the wrong order. And that's expected that the hours calculation will be wrong in those cases.

Theerayuttu3 months ago

Thank you Anton, will try to reset the device.