Surely they will ask you for the HEX from the log from your own server for this device.
2023-09-11 15:14:55 INFO: [Tceee9834: gt06 < 129.45.20.238] 78780d0103526721028330350eb1a8810d0a
2023-09-11 15:14:58 INFO: Position filtered by Past filters from device: 352672102833035
2023-09-11 15:15:01 INFO: [Tceee9834: gt06 < 129.45.20.238] 7878222217090b0e0e36ca03f4e3ff00bd660f001482025b0200d300543a0000000eb3e5c70d0a
2023-09-11 15:15:01 INFO: [Tceee9834] id: 352672102833035, time: 2023-09-11 15:14:54, lat: 36.87822, lon: 6.89580, course: 130.0
2023-09-11 15:15:04 INFO: [T59182852: gt06 < 129.45.20.238] 78780d0103526721028330350eb4ff2c0d0a
2023-09-11 15:15:04 INFO: [T59182852: gt06 > 129.45.20.238] 787805010eb4a1ea0d0a
2023-09-11 15:15:07 INFO: [T59182852: gt06 < 129.45.20.238] 78780a1344060400010eb53b0f0d0a
2023-09-11 15:15:07 INFO: Position filtered by Static filters from device: 352672102833035
2023-09-11 15:15:07 INFO: [T59182852: gt06 > 129.45.20.238] 787805130eb5804e0d0a
2023-09-11 15:15:10 INFO: [T59182852: gt06 < 129.45.20.238] 7878222217090b0e0f04ca03f4e3ff00bd6606001482025b0200d300543a0000000eb634a10d0a
2023-09-11 15:15:10 INFO: Position filtered by Static filters from device: 352672102833035
2023-09-11 15:15:10 INFO: [T59182852: gt06 > 129.45.20.238] 787805220eb66ea70d0a
2023-09-11 15:15:10 INFO: [T59182852] error - Connection reset - SocketException (...)
2023-09-11 15:15:10 INFO: [T59182852] disconnected
2023-09-11 15:19:07 INFO: [T0694a950] connected
2023-09-11 15:19:08 INFO: [T0694a950: gt06 < 129.45.20.238] 78780d0103526721028330350ed947cf0d0a
2023-09-11 15:19:08 INFO: [T0694a950: gt06 > 129.45.20.238] 787805010ed919090d0a
2023-09-11 15:19:14 INFO: [T0694a950: gt06 < 129.45.20.238] 78780a1344060400010edaa0fe0d0a
2023-09-11 15:19:14 INFO: [T0694a950] id: 352672102833035, time: 2023-09-11 15:14:54, lat: 36.87822, lon: 6.89580, course: 130.0
2023-09-11 15:19:14 INFO: [T0694a950: gt06 > 129.45.20.238] 787805130eda1bbf0d0a
2023-09-11 15:19:16 INFO: [T0694a950: gt06 < 129.45.20.238] 7878222217090b0e130ec803f4e41a00bd65a3001482025b0200d300543a0000000edb29480d0a
2023-09-11 15:19:16 INFO: Position filtered by Static filters from device: 352672102833035
2023-09-11 15:19:16 INFO: [T0694a950: gt06 > 129.45.20.238] 787805220edbd6440d0a
2023-09-11 15:19:16 INFO: [T0694a950] error - Connection reset - SocketException (...)
2023-09-11 15:19:16 INFO: [T0694a950] disconnected
this is a sample of some of the hex messages , i will share the log via wetransfer link here
the log file :
https://we.tl/t-gl1ohqTojg
The error indicates that the connection is closed by your device:
error - Connection reset - SocketException (...)
yes i know that , i am trying to figure out why the device is closing connection like this , its connecting and disconnecting like a hundred times per hour
Then you're asking in the wrong place. You should be asking the Devices Forum, not Server.
my apologies , ill delete this post then and create new one in Devices Forum
Did you find a solution for this.
i found that gt06 device is not working in my server as it jumps from online to offline like mad , i checked the logs and i didnt found any clear indication as to what seems to be the issue is , so i added the same device to demo4 and still same issue , can anyone help in that ?