Device sends data to log with connection but not showing online after several hours

Webgenius11 days ago

I have a device I pointed to port 5002 and traccar log have received data below:

2025-01-14 06:04:40  INFO: [Tc734f667] connected
2025-01-14 06:04:40  INFO: [Tc734f667: tk103 < 102.89.41.59] *HQ,867232050337378,V1,060437,A,0901.88633,N,00724.02314,E,0.00,0,140125,FFFFFBFF#\r\n

but the device is still yet to come online. I have waited over 3 hours yet the same thing.
I tried to change port to 5013 I stopped receiving data.
What might be the cause?

Anton Tananaev11 days ago

Port 5013 is likely the correct one. Make sure you check our troubleshooting guide.