device not shown on map after frozen state - not updating

Anazapta7 years ago

Hi Anton,

I have a scenario when:

  • Device send invalid data and was in Frozen State not showing last update in the map even if it is Online and sends data.
  • Removed the device and added again. Restarted the Traccar service.
  • Now i cannot see the device on the map. It shows online but not state or not field valid data shown in the map. its just blank.

What is the procedure of recreating the device as you have mentioned before. If i remove the device and add it again it will take another ID
so i cant have the history of the device in the web ui.
Do you have any clear instructions in this case which happens often with gps devices of all kinds.

Thank you,

Anton Tananaev7 years ago

If you don't see location it probably means that device hasn't report any location yet.