Command que not receive by device

Hi, I can send command to the device when the device is connected to the the server, the device would respond with a results. However, when I configure the data sending frequency to 300 secs, the command is sent but it can't be receive by the device. Any configuration I have miss out?

When the device is connected and the command was sent:

2024-05-12 04:25:56  INFO: [Tb53d711e] id: 352592572407672, command type: custom sent
2024-05-12 04:25:56  INFO: [Tb53d711e: teltonika > 183.171.80.129] 00000000000000100c010500000008010400010002200b010000da8b
2024-05-12 04:25:57  INFO: [Tb53d711e: teltonika < 183.171.80.129] 00000000000000150d01060000000d6640445801040401140253fb21010000b156
2024-05-12 04:25:57  INFO: Event id: 352592572407672, time: 2024-05-12 04:23:52, type: commandResult, notifications: 0
2024-05-12 04:25:57  INFO: [Tb53d711e] id: 352592572407672, time: 2024-05-12 04:19:09, lat: 0.00000, lon: 0.00000, course: 0.0, result: 01040401140253fb21

When the device is not connected:

2024-05-12 04:52:15  INFO: user: 1, report: route, from: 2024-05-12 03:45, to: 2024-05-12 04:59, devices: [19], groups: []
2024-05-12 04:52:31  INFO: [Taceb522f] id: 352592572407672, command type: custom sent
2024-05-12 04:52:31  INFO: [Taceb522f: teltonika > 183.171.80.129] 00000000000000100c010500000008010400010002200b010000da8b
2024-05-12 04:56:16  INFO: [Taceb522f: teltonika < 183.171.80.129] 000000000000004908010000018f6b26b16800000000000000000000000000000000000d05ef00f0001504c800450205b50000b6000042310b430fc644000003f10000c42b100001ef620400000000000100001f99
2024-05-12 04:56:16  INFO: [Taceb522f] id: 352592572407672, time: 2024-05-12 04:54:09, lat: 0.00000, lon: 0.00000, course: 0.0
2024-05-12 04:56:16  INFO: [Taceb522f: teltonika > 183.171.80.129] 00000001

I don't get any updates even when the device is connected to the server.

Thanks!

Both examples you provided show that the device is online.

Hi Anton, the second one I actually copy the section when the device is connected to the server just to show that the device did not response with the command I send earlier, you may look at the timestamp. Wondering if anything I can do to make sure the que command is received when the device is connected?

You can try setting server.instantAcknowledgement to see if it helps.

Thanks Anton, will give it a try and will update here if it works. Thank you.