Cant seem to remove Trackars from an Admin user

Kris5 years ago

i have 2 admin users on my system 1 of them has every tracker assigned and the other should only have the ones that is assigned to them.

problem is there are 2 trackers I cant remove from that user. no matter what admin tries to remove them they wont remove.

any ideas anyone?

Anton Tananaev5 years ago

Maybe too much historical data associated with it?

Kris5 years ago

One of the trackers was added on Friday.
Admin user is the first user. But I managed to remove the other trackers from it.
Just missed those 2 when I did it but been unable to remove them since then

Anton Tananaev5 years ago

What is the error you get when you try to remove those devices?

Kris5 years ago

No errors, I untick the devices against the user close the devices dialogue. Nothing changes, I have rebootEd server stop start services, logged in and created other admins to do it.

Anton Tananaev5 years ago

You have to check API calls. Use browser developer console.

Kris5 years ago

yeah.

not a clue what that does.

ill rebuild the server its easier

Karl.5 years ago

Can you check to see if the device you are trying to remove from them is assigned to a group? If so check if that user has access to that group

Kris5 years ago

@karl
THANKS

thats exactly what it was. i removed thos trackers from the groups and then they removed automatically from the user.