add devices and ports

AlexG9 months ago

the ALL DEVICES at the notification what means? because now i have assign devices to users, but all users receives email notifications for all devices even its not assign to his account.

Anton Tananaev9 months ago

It means all devices for specific user.

AlexG9 months ago

yes this i understand also. but for some reason all other users receives email notifications for my devices which not assign to them and they dont see them to the device list. this how can be happen?

Anton Tananaev9 months ago

Don't know and it also doesn't seem to be related to the topic.

AlexG9 months ago

ok, sorry i post here but trying to open new post as i receive error too meny requests.

im trying to add cantrack tk100 device, i test ports 5013 + 5023 + 5030 but seems not working.
to the logs i saw only this:

2024-04-07 18:01:23  INFO: [T927d4556: h02 < 18.158.164.113] 2a48512c3836373233323035353339383735352c4854425423
2024-04-07 18:01:23  INFO: [T927d4556: h02 > 18.158.164.113] 2a48512c3836373233323035353339383735352c4854425423
Anton Tananaev9 months ago

Port 5013 should be the correct port.

AlexG9 months ago
2024-04-07 18:23:22  INFO: [T927d4556: h02 < 18.158.164.113] 2a48512c3836373233323035353339383735352c4854425423
2024-04-07 18:23:22  INFO: [T927d4556: h02 > 18.158.164.113] 2a48512c3836373233323035353339383735352c4854425423

still only this i got to logs with port 5013. can check somewhere else for other logs somthing?

Anton Tananaev9 months ago

It just means your device is not reporting any GPS data.

AlexG9 months ago

yes this is because wrong protocol selection something i guess?
because to cantrack's platform works ok and reports everything.

i connect and second tk100 and same at logs:

2024-04-07 18:57:24  INFO: [Tca13b927: h02 > 18.158.164.113] 2a48512c3836373233323035353339383735352c4854425423
2024-04-07 18:57:24  INFO: [Tbf5e58cf: h02 < 18.184.88.141] 2a48512c3836373233323035353430393039392c4854425423
Anton Tananaev9 months ago

Sounds like you ignored everything I said so far. Good luck.

AlexG9 months ago

why? :( i didnt ignore anything. im thirsty for learning Anton and try to figure out. please dont misunderstand me

Anton Tananaev9 months ago

I already told you which protocol is the correct one.

AlexG9 months ago

i use it as you said, 5013 protocol. and i receive only this above to the logs.

Anton Tananaev9 months ago

And what is the logical conclusion here? It's a device problem, not a server or protocol.

AlexG9 months ago

hmmm maybe you have right ok. can i ask also, maybe can be timezone issue? or need device to move to start sending gps? but if and without sending gps it should send Online status as to logs seems device connected to server right? or not?