Are you using the modern app?
yes
Have you checked for errors in the browser console?
I removed the ssl from the link and it worked, I'm going to review the certificate, it accesses normally with the ssl but the link with the ssl didn't work... without it it worked
Thank you in advance for your help
@tananaev I tried resetting password in legacy version but it doesn't work.
But if I use the modern version it works perfectly
I use ultimate version 5.9
Have you updated the template? Legacy version needs different path.
I'm trying to reset the password
I receive the email with my server address, but when I click the page it cannot be displayed
print of traCCAR.xml conf
https://prnt.sc/8Q87sxL41ffk
print of the email received
https://prnt.sc/XBjrCtlJa5P2
anything else to do?