Notification of power cut and low battery not working for J16 4G

Trackera year ago

Greetings gentlemen!
Could someone help me please? I have the following problem: I have a J16 4G device that, when removing power, no notification arrives in any channel, web, email, firebase, telegram... but the alert icon appears in the grid, in the database it arrives as normal 'powerCut'. This only happens with this device, for others the notifications arrive normally. I've already tested with another device of the same model and I wasn't successful. Thank you very much in advance.

Anton Tananaeva year ago

Have you checked logs for errors?

Trackera year ago

Yes Anton, it does not display any errors this is the response after removing power.

2023-08-06 10:54:54  INFO: [T54d9b95a: gt06 < 61.144.116.95] 787825161708060d3636c80299c8000507e7280018000802d405b101009e0a50060302010008e7730d0a
Trackera year ago
23-08-06 10:54:33  INFO: [T54d9b95a] id: 868022033299038, time: 2023-08-06 10:54:32, lat: -24.24036, lon: -46.89112, course: 0.0
2023-08-06 10:54:44  INFO: [T583c9967: gt06 < 200.169.127.1] 78780a1310063a00020159d2110d0a
2023-08-06 10:54:44  INFO: [T583c9967: gt06 > 200.169.127.1] 7878051301592ee40d0a
2023-08-06 10:54:44  INFO: [T583c9967] id: 869731050268911, time: 2023-08-06 10:28:08, lat: -24.24043, lon: -46.89114, course: 0.0
2023-08-06 10:54:52  INFO: [T54d9b95a: gt06 < 61.144.116.95] 78788c158400000000426174746572793a342e3036563b475052533a4f6e6c696e653b47534d205369676e616c204c6576656c3a31373b4143433a4f46463b4750533a5375636365737366756c20706f736974696f6e696e673b475053205369676e616c204c6576656c3a33342c33342c33332c32372c32372c32353b446566656e73653a4f46463b00010007a4d50d0a
2023-08-06 10:54:52  INFO: [T54d9b95a: gt06 > 61.144.116.95] 7878051500075a1e0d0a
2023-08-06 10:54:52  INFO: [T54d9b95a] id: 868022033299038, time: 2023-08-06 10:54:32, lat: -24.24036, lon: -46.89112, course: 0.0, result: Battery:4.06V;GPRS:Online;GSM Signal Level:17;ACC:OFF;GPS:Successful positioning;GPS Signal Level:34,34,33,27,27,25;Defense:OFF;

2023-08-06 10:54:52  INFO: [T54d9b95a] id: 868022033299038, time: 2023-08-06 10:54:32, lat: -24.24036, lon: -46.89112, course: 0.0, result: Battery:4.06V;GPRS:Online;GSM Signal Level:17;ACC:OFF;GPS:Successful positioning;GPS Signal Level:34,34,33,27,27,25;Defense:OFF;
Trackera year ago

Sorry, I didn't edit it correctly.

2023-08-06 10:54:52 INFO: [T54d9b95a: gt06 > 61.144.116.95] 7878051500075a1e0d0a
2023-08-06 10:54:52 INFO: [T54d9b95a] id: 868022033299038, time: 2023-08-06 10:54:32, lat: -24.24036, lon: -46.89112, course: 0.0, result: Battery:4.06V;GPRS:Online;GSM Signal Level:17;ACC:OFF;GPS:Successful positioning;GPS Signal Level:34,34,33,27,27,25;Defense:OFF;

2023-08-06 10:54:52 INFO: [T54d9b95a] id: 868022033299038, time: 2023-08-06 10:54:32, lat: -24.24036, lon: -46.89112, course: 0.0,  result: Battery:4.06V;GPRS:Online;GSM Signal Level:17;ACC:OFF;GPS:Successful positioning;GPS Signal Level:34,34,33,27,27,25;Defense:OFF;