No Data showing up for first device in DEMO

sparsons9 years ago

hi there, about 24 hrs ago I created a demo account, added my identifier, but still no data is showing up. On the client, I can see that the location is being updated under STATUS, so the client appears to be working. any ideas?

any help is appreciated.

Anton Tananaev9 years ago

Please provide your user name or device id.

sparsons9 years ago

username: sparsons
Device ID: 352921050319582

Thank you for the help!

Simon

Anton Tananaev9 years ago

There was some problem on the demo server. I had to restart it. Please try again now.

sparsons9 years ago

Thank you for the reply. Unfortunately, its still not showing any data at all for the device. What else can I try?
Different device?

Simon

Anton Tananaev9 years ago

I can see the data from your device in the database, so it should work.

sparsons9 years ago

OK, now it is working. I switched over to Firefox and its much better. Thank you! This is great!

Simon

itsali8 years ago

Hi,
I have registered a device GT06N on 40.122.161.243:5023. My user id is "itsali" and device Identifier is "3**80208278" (masked). It does not showing the location of tracker but only receiving the device online/ offline status alerts. Is the issue with with device or with server?

Thanks,
Ali

Anton Tananaev8 years ago

I won't be able to help you without knowing device id. Most likely the issue is that your device doesn't send location data.

itsali8 years ago

Device Id is 355488020823378 and device name is GT06N

Anton Tananaev8 years ago

Just checked logs. As I expected, your device doesn't report location.