Emails not sent for exiting geofence

samlink2 years ago

Hello everyone, I'm on 5.3 and I'm not getting any notification email for my device that is exiting a geofence. Test emails working good.
I looked up in the events and it appears that the exiting event is registered before the device is reported as online. Can this be the issue?
Also, i got connected and disconnected event only a few seconds apart, even if I'm driving in the meantime. I was previously on 4.14 and the device I use worked flawlessly, so I don't think this is a tracker issue.

samlink2 years ago

Here the events and timestamps I'm talking about
Description text

Anton Tananaev2 years ago

Check logs for errors.

samlink2 years ago

Forgot to mention: logs only report a "Signature does not match."
My gecoding is broken since installation, I don't know why. Can this prevent the emails from being sent?

Anton Tananaev2 years ago

It should be easy to test.

samlink2 years ago

Yes it was that. Thanks Anton.
Can you point me in the direction to resolve the issue with geocoding then? What's the signature mentioned in logs?

Anton Tananaev2 years ago

What geocoding are you using?

samlink2 years ago

Default locationiq. I even registered an account to increase the limit to 5000 requests per day.

Anton Tananaev2 years ago

Try using different Java version.