Send failed error

Perkinje2 years ago

Getting "Send failed" errors when using publicly accessible domain on additional devices. The initial client device I setup works fine on both internal ip and url but additional devices will only send when internal ip is used. No HEX messages in the log when attempting with url suggests it can't see the server this way but I can access the server via the url on Safari on the device. Any help would be appreciated.

Anton Tananaev2 years ago

Open the URL from your client config in the browser on the same device and see what happens. Also check server logs after.

Perkinje2 years ago

That is what I said I did in my original post. The url from the client config works in a browser on the client device but not in the app. They're all iPhones, 13 Pro, Xs, X and a 7. One of the 13 pro devices is the 1st one I setup and it works in the client app and browser. All the rest only work in a browser when using the url but internal ip address works in app and in a browser. When using the url in the app, there are no corresponding HEX messages in the logs.

Anton Tananaev2 years ago

What's the URL?

Perkinje2 years ago

I figured it out. It was a port forwarding issue where the initial device I had setup was using a tunnel and the other devices weren't and port 5001 was closed on my firewall.

Anton Tananaev2 years ago

It does not explain this:

The url from the client config works in a browser on the client device but not in the app.

CanaĆ£ Telecom7 months ago

Hello, we are having the same problem here releasing the UTP and UDP ports.
Address: 168.194.251.2
Port: 10002
We have the message Port Open, but on the mobile it shows the message "Location updated" and "Send Failed". Could you help us, please?

Anton Tananaev7 months ago

What is port 10002. Surely you have to provide more context about your setup if you don't use standard configuration.

CanaĆ£ Telecom7 months ago

We follow the standard of our integration at the following address:
https://wiki.ixcsoft.com.br/pt-br/Integracoes/Plataformas_de_rastreamento/Int_Traccar

Anton Tananaev7 months ago

Not sure what makes you think it's the standard. You should probably check the official documentation first.