last statut update error

franck kaze3 years ago

hello, first, thank you for everything
for a while when I look at the platform, the last update on the web interface and on the server, it's 53min but the vehicle is moving so it should be 0min ... I don't really know what can be the problem

cordially...

Anton Tananaev3 years ago

Vehicle is moving in the app? Or you just saying that it should be updating? Have you done troubleshooting? Please provide results.

franck kaze3 years ago
  • yes the vehicle is moving
  • but it doesn't update in real time. if i could i would take a screenshot
  • I did not do a troubleshooting, I do not know how it is done ...
Anton Tananaev3 years ago

Have you read documentation before asking for help?

franck kaze3 years ago

yes

franck kaze3 years ago

but I did not see the solution ...

Anton Tananaev3 years ago

OK, so in the documentation we have a troubleshooting guide. Please provide steps that you followed and results based on that guide.