Registering device
I won't be able to help you if you ignore my comments.
sorry i did read and i did check the ports do you want me to share ...... the screechot
If you don't see any HEX on port 5002 in the log, it means that server hasn't received anything from your device. You need to figure out if it's network problem or device problem or something else, but it's not an issue with Traccar server. It simply doesn't receive any messages from device.
yes i acknowledge that the server is good because my phone is online and tracking.
are you from support because i guess i will purchase 1 hour will that be enough for help?
Sure, feel free to purchase an hour and send an email to support address if you need help with it.
i have tried other gps
2021-08-14 00:53:52 INFO: [58a894e7] connected
2021-08-14 00:53:54 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022535013082105497133040551032696000000fbffb9ff0000cfde0000000002ea0300e175a009
2021-08-14 00:54:12 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022541013082105497133040551032706000000ffffb9ff0000cfde0000000002ea0300e175a00a
2021-08-14 00:54:33 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022543013082105497139040551032666000000ffffb9ff0000cfde0000000002ea0300e175a00b
2021-08-14 00:54:51 INFO: user: 1, action: create, object: device, id: 7
2021-08-14 00:54:51 INFO: user: 1, action: link, owner: user, id: 1, property: device, id: 7
2021-08-14 00:54:51 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022545013082105497140040551032696000000ffffb9ff0000cfde0000000002ea0300e175a00c
2021-08-14 00:55:12 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022550913082105497141040551032716000000ffffb9ff0000cfde0000000002ea0300e175a00d
2021-08-14 00:55:33 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022552913082105497137040551032726000000ffffb9ff0000cfde0000000002ea0300e175a00e
2021-08-14 00:55:51 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022554913082105497138040551032756000000ffffb9ff0000cfde0000000002ea0300e175a00f
2021-08-14 00:56:09 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 2a48512c393137303730373531302c56352c3232353630372c412c303534392e373133372c4e2c30353531302e333237392c572c3030302e30302c3030302c3133303832312c46464646423946462c3734362c30332c3232352c33303131322c353332313423
2021-08-14 00:56:11 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022560913082105497137040551032796000000ffffb9ff0000cfde0000000002ea0300e175a010
2021-08-14 00:56:32 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022562913082105497137040551032806000000ffffb9ff0000cfde0000000002ea0300e175a011
2021-08-14 00:56:50 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022564913082105497136040551032786000000ffffb9ff0000cfde0000000002ea0300e175a012
2021-08-14 00:57:11 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022570913082105497147040551032896000000ffffb9ff0000cfde0000000002ea0300e175a013
2021-08-14 00:57:32 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022572813082105497149060551032936000000ffffb9ff0000cfde0000000002ea0300e175a014
2021-08-14 00:57:50 INFO: [58a894e7: tk103 < 168.121.87.158] HEX: 24917070751022574813082105497148060551032936000000ffffb9ff0000cfde0000000002ea0300e175a015
2021-08-14 00:58:08 INFO: [58a894e7] disconnected
2021-08-14 00:58:08 INFO: [8d003a7c] connected
2021-08-14 00:58:12 INFO: [8d003a7c: gps103 < 168.121.87.158] HEX: 24917070751022580813082105497152060551033016000000ffffb9ff0000cfde0000000002ea0300e175a016
2021-08-14 00:58:29 INFO: [8d003a7c: gps103 < 168.121.87.158] HEX: 24917070751022582813082105497156060551033146000000ffffb9ff0000cfde0000000002ea0300e175a017
2021-08-14 00:58:50 INFO: [8d003a7c: gps103 < 168.121.87.158] HEX: 24917070751022584813082105497153060551033136000000ffffb9ff0000cfde0000000002ea0300e175a018
2021-08-14 00:59:11 INFO: [8d003a7c: gps103 < 168.121.87.158] HEX: 24917070751022590813082105497152060551033116000000ffffb9ff0000cfde0000000002ea0300e175a019
2021-08-14 00:59:22 INFO: [f13ef5cd] connected
2021-08-14 00:59:22 INFO: [f13ef5cd: osmand < 186.179.192.74] HEX: 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
2021-08-14 00:59:22 INFO: [f13ef5cd: osmand > 186.179.192.74] HEX: 485454502f312e3120323030204f4b0d0a636f6e74656e742d6c656e6774683a20300d0a0d0a
2021-08-14 00:59:22 INFO: [f13ef5cd] id: 228746, time: 2021-08-14 00:59:21, lat: 5.82863, lon: -55.17221, course: 0.0
2021-08-14 00:59:29 INFO: [8d003a7c: gps103 < 168.121.87.158] HEX: 24917070751022592813082105497151060551033086000000ffffb9ff0000cfde0000000002ea0300e175a01a
i checked the port with the port check utility and all port is open its a vps all ports are open