Devices Location Not Update But Online

Rogers Dwiputra7 years ago

Hi, I've been install traccar from november 2017, and today still running on the server, only 1 device connected to server.

In traccar Web App, Since 13 February 2018 05:07 AM the location (Time, Latitude, Longitude, Speed etc) was not updating, I have try to refresh web app, restart the device but still location not update. But only update the device status (online / offline) when I turn off the device, status on web app changed to offline. So I think the device right connected to the server but only location, speed, time etc not update.

When I send SMS Command directly to the device, It give me correct location, so the device location is OK.

so I dont know what is the problem... maybe someone here have experience, or did I miss something in the documentation

Thank You

Anton Tananaev7 years ago

Have you checked server logs?

Rogers Dwiputra7 years ago

Hi Anton, here is traccar log :

2018-02-13 17:03:39  INFO: [39D9A278] connected
2018-02-13 17:03:39 DEBUG: [39D9A278: 5023 < 114.124.234.36] HEX: 78781101035177709037174922052bc1000c6cff0d0a
2018-02-13 17:03:39 DEBUG: [39D9A278: 5023 > 114.124.234.36] HEX: 787805010001d9dc0d0a
2018-02-13 17:06:15  WARN: [F14B261C] error - Connection reset by peer - IOException (...)
2018-02-13 17:06:15  INFO: [F14B261C] disconnected
2018-02-13 17:06:57  INFO: [69AD21AD] connected
2018-02-13 17:06:57 DEBUG: [69AD21AD: 5023 < 114.124.244.43] HEX: 78781101035177709037174922052bc10010b6120d0a
2018-02-13 17:06:57 DEBUG: [69AD21AD: 5023 > 114.124.244.43] HEX: 787805010001d9dc0d0a
2018-02-13 17:07:54  WARN: [39D9A278] error - Connection reset by peer - IOException (...)
2018-02-13 17:07:54  INFO: [39D9A278] disconnected
2018-02-13 17:09:12  INFO: [F6894798] connected
2018-02-13 17:09:12 DEBUG: [F6894798: 5023 < 114.124.197.105] HEX: 78781101035177709037174922052bc10011a79b0d0a
2018-02-13 17:09:12 DEBUG: [F6894798: 5023 > 114.124.197.105] HEX: 787805010001d9dc0d0a
2018-02-13 17:11:47  WARN: [69AD21AD] error - Connection reset by peer - IOException (...)
2018-02-13 17:11:47  INFO: [69AD21AD] disconnected
2018-02-13 17:12:31  INFO: [9E43C7C2] connected
2018-02-13 17:12:31 DEBUG: [9E43C7C2: 5023 < 114.124.180.50] HEX: 78781101035177709037174922052bc10015e1bf0d0a
2018-02-13 17:12:31 DEBUG: [9E43C7C2: 5023 > 114.124.180.50] HEX: 787805010001d9dc0d0a
2018-02-13 17:13:45  WARN: [F6894798] error - Connection reset by peer - IOException (...)
2018-02-13 17:13:45  INFO: [F6894798] disconnected
2018-02-13 17:14:05  INFO: [613034D9] connected
2018-02-13 17:14:05 DEBUG: [613034D9: 5023 < 114.124.137.252] HEX: 78781101035177709037174922052bc10000a6930d0a
2018-02-13 17:14:05 DEBUG: [613034D9: 5023 > 114.124.137.252] HEX: 787805010001d9dc0d0a
2018-02-13 17:16:20  INFO: [F2DF7414] connected
2018-02-13 17:16:20 DEBUG: [F2DF7414: 5023 < 114.124.173.132] HEX: 78781101035177709037174922052bc10006c3a50d0a
2018-02-13 17:16:20 DEBUG: [F2DF7414: 5023 > 114.124.173.132] HEX: 787805010001d9dc0d0a
2018-02-13 17:17:14  WARN: [9E43C7C2] error - Connection reset by peer - IOException (...)
2018-02-13 17:17:14  INFO: [9E43C7C2] disconnected

And this is log from last month (while it still normal / updating)

2018-01-03 00:58:37  INFO: [F08DBE99] connected
2018-01-03 00:58:37 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780d010351608082253597004681250d0a
2018-01-03 00:58:37 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 787805010001d9dc0d0a
2018-01-03 00:58:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a1340060400020047f5900d0a
2018-01-03 00:58:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 787805130002db6a0d0a
2018-01-03 00:58:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 00:58:46 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78781f12120102163a07c700bf84e80b8c490002511101fe0b64da00206800489d690d0a
2018-01-03 00:58:46 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 787805120003903f0d0a
2018-01-03 00:58:46  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 05:58:07, lat: -6.97300, lon: 107.63506, speed: 1.1, course: 273.0
2018-01-03 01:03:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a13400604000200491cee0d0a
2018-01-03 01:03:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 787805130004be5c0d0a
2018-01-03 01:03:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:08:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002004ae9730d0a
2018-01-03 01:08:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 787805130005afd50d0a
2018-01-03 01:08:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:13:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002004bf8fa0d0a
2018-01-03 01:13:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 7878051300069d4e0d0a
2018-01-03 01:13:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:18:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a134006040002004c4b430d0a
2018-01-03 01:18:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 7878051300078cc70d0a
2018-01-03 01:18:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:23:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002004d9dcc0d0a
2018-01-03 01:23:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000874300d0a
2018-01-03 01:23:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:28:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002004eaf570d0a
2018-01-03 01:28:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000965b90d0a
2018-01-03 01:28:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:33:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002004fbede0d0a
2018-01-03 01:33:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000a57220d0a
2018-01-03 01:33:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:38:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002005056a80d0a
2018-01-03 01:38:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000b46ab0d0a
2018-01-03 01:38:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:43:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002005147210d0a
2018-01-03 01:43:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000c32140d0a
2018-01-03 01:43:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:48:38 DEBUG: [F08DBE99: 5023 < 112.215.210.238] HEX: 78780a130006040002005275ba0d0a
2018-01-03 01:48:38 DEBUG: [F08DBE99: 5023 > 112.215.210.238] HEX: 78780513000d239d0d0a
2018-01-03 01:48:38  WARN: Geocoding failed - Empty address - GeocoderException (JsonGeocoder:69 < *:34 < *:96 < ...)
2018-01-03 01:48:38  INFO: [F08DBE99] id: 351608082253597, time: 2018-01-03 08:57:33, lat: -6.97315, lon: 107.63523, speed: 0.0, course: 123.0
2018-01-03 01:48:38  WARN: Empty address
Anton Tananaev7 years ago

Looks like the login format of your device has changed, and for some reason it doesn't like the response from the server. Do you have protocol documentation for your device?

Infinity Business Agency5 years ago

has solution for this been found

Miliaris5 years ago

Hi Infinity Business Agency,
I have the same problem, could you share how did you fix it? (I guess your device is similar to our)