Email no longer working, Any Help be great, Thanks

Luke williams 7 years ago

Hi to Anton and anyone that may be able to help please

removed 3.15

reinstalled 3.14 to see if emails works as they did before the upgrade?

NO i have this message in the logs

2018-01-08 15:55:18 INFO: SMPP session connected

2018-01-08 15:58:52 WARN: 535 Authentication Failed

AuthenticationFailedException (... < NotificationMail:117 < *:131 < ...)
everything is as it was before the install

backup data

backup traccar.xml with the SMS and EMAIL settings

restarted traccar

when i press the test button i get an error

when i test email alerts for notification i get the above message

what seemed like a simple task, as stopped my emails

can you help please

Anton Tananaev7 years ago

Why are you spamming everything with the same message? With this attitude you won't receive any further help from me.

Luke williams 7 years ago

Anton not at all, was just looking help with email that has decided to stop working - Sorry if you think i was spamming - please accept my apology.

You design great software - and a fantastic Forum

Thank you all your your help to date

and would like you to continue to help please

Anton Tananaev7 years ago

I'm not sure why you thought it's acceptable to post the same thing twice, and even create another forum thread. Imagine if every forum user starts doing same thing.

Luke williams 7 years ago

i think i was being over eager to try and have the email problem resolved - I fully understand and appreciate your advice. Would you like me to remove the post Anton ?

Anton Tananaev7 years ago

We can keep it, but please don't do anything like this in future. You will never get a faster reply. The only thing that you can accomplish by spamming is a ban on this forum.

Luke williams 7 years ago

yes i see i made an error Anton - thank you for your understanding- Can you possibly help me with the email issue - now not working on 3.14

Thank you

Anton Tananaev7 years ago

I already that the problem is with authentication. It has nothing to do wit Traccar server. Either email credentials are incorrect or there is some problem with your email server.

Luke williams 7 years ago

ok i will look at both and report back to you

Thank you

Luke williams 7 years ago

ok i will look at both and report back to you

Thank you

Luke williams 7 years ago

Good Morning Anton
I got email account to work by setting up a gmail account to try, and all working on 3.14 again

My email is with one.com
these are the settings from their setup support page

Step 8 - Enter the SMTP server settings
Please use the following settings for the outgoing email:

SMTP server: send.one.com
Username: your email address
Password: the password you use to log in to Webmail
Port: 587
Secured connection: TLS

I see SSL is supported in the email setup, but I see nowhere for the support of TLS, Do i just delete the SSL and replace with TLS?

Thank you

Anton Tananaev7 years ago

I think in this case TLS means the same thing as SSL.

Anton Tananaev7 years ago

But on the one.com website I see:

587 with STARTTLS (recommended)

Can you please reference the page where you got details?

Luke williams 7 years ago

Hi Anton REF: Can you please reference the page where you got details?

https://help.one.com/hc/en-us/categories/115000824945-Email

These are the notes on ONE.com

Would I need to add 587 with STARTTLS

Thank you

Luke williams 7 years ago

Anton when i remove the gmail and replace with these settings for one.com

<!-- EMAIL SETTINGS -->
<entry key='mail.smtp.host'>send.one.com</entry>
<entry key='mail.smtp.port'>587</entry>
<entry key='mail.smtp.starttls.enable'>true</entry>
<entry key='mail.smtp.from'>XXXXXXXXXXXXXXXX</entry>
<entry key='mail.smtp.auth'>true</entry>
<entry key='mail.smtp.username'>XXXXXXXXXXXX</entry>
<entry key='mail.smtp.password'>XXXXXXXXXXXX</entry>

i receive this error below

535 5.7.8 Error: authentication failed
 - AuthenticationFailedException (... < NotificationMail:117 < NotificationResource:73 < ...)