Server Time jump

Theerayuttu13 days ago

Hi, We found some device have issue ServerTime is jump but DeviceTime normal continue. and then calculate hours is wrong
What are some possible causes of this issue?

Screenshot 2025-01-10 125259.png

Screenshot 2025-01-10 125512.png

Screenshot 2025-01-10 130227.png

Anton Tananaev12 days ago

It's not the server time jump. It's the device reporting data in the wrong order. And that's expected that the hours calculation will be wrong in those cases.

Theerayuttu12 days ago

Thank you Anton, will try to reset the device.