Ignition parameter issue with teltonika

Good day people,
I have a problem where the ignition parameter is not available on Teltonika FMB125 even though it was included in the configuration settings, but Teltonika FMB920 works fine and reports the Ignition parameter. Please how do i resolve this

Teltonika FMB920

Teltonika FMB125

What makes you think it's a server issue? Have you verified that your device is reporting this information?

Thank you Anton
I am not sure where the issue is

1. I have checked the logs but it's not much of help
2. Similar configuration is on FMB125 and FMB920 and the later reports Ignition
3. The ignition setting was configured on the device and it is working as seen below

Ignition off

ignition on

Why logs are not much help?

i really couldn't figure it out from the log, below is a sample which shows Event id: 863844051332192, time: 2024-12-20 01:42:35, type: ignitionOn, notifications: 0, but ignition is not capture in the device detail view

2024-12-20 02:48:20  INFO: [T19784871] id: ~~000000000000000~~, time: 2024-12-20 02:48:18, lat: 6.91165, lon: 3.56941, course: 203.0
2024-12-20 02:48:20  INFO: [T19784871: teltonika > 197.210.70.68] 00000001
2024-12-20 02:48:50  INFO: [T19784871: teltonika < 197.210.70.68] 0000000000000064080100000193e1c0c800000220a3bc041ea070008100cb100000001407f00050001504c80045010100b3000ab5000bb600064263fd180000440000c903a1cb0000d20000d40000d6000001f10000f2b2024e0000000000000000cf000000000000000001000053da
2024-12-20 02:48:50  INFO: [T19784871] id: ~~000000000000000~~, time: 2024-12-20 02:48:48, lat: 6.91165, lon: 3.56941, course: 203.0
2024-12-20 02:48:50  INFO: [T19784871: teltonika > 197.210.70.68] 00000001
2024-12-20 02:49:20  INFO: [T19784871: teltonika < 197.210.70.68] 0000000000000064080100000193e1c13d30000220a3bc041ea070008100cb100000001407f00050001504c80045010100b3000ab5000bb600064263f1180000440000c903a0cb0000d20000d40000d6000001f10000f2b2024e0000000000000000cf0000000000000000010000afae
2024-12-20 02:49:20  INFO: [T19784871] id: ~~000000000000000~~, time: 2024-12-20 02:49:18, lat: 6.91165, lon: 3.56941, course: 203.0
2024-12-20 02:49:20  INFO: [T19784871: teltonika > 197.210.70.68] 00000001
...

You should take HEX, decode it and see if your device is reporting the relevant IO value.

I tried that anton
on traccar hex-decoder i got
Binary Hex can't be converted to Text

using other online converter i got a mixture of unreadable character as shown below?
[binary data]

Could it be because i am using codec 8 extension?

You should use the tool that Teltonika provides.

Thank you so much Anton, this gives a better understanding of the whole system.
it turns out that for some strange reasons the ignition parameter is not been sent by Teltonika FMB125
according to teltonika wiki page the property id should be 239

This is from a teltonika FMB920

Thank you once again Anton, i really appreciate your effort!