Loss of Performance

smsoousa2 months ago

Hello everybody! Anyone having problems with performance in version 6.5? I noticed that as the number of devices increases, the system becomes extremely slow, something that did not happen in previous versions such as 5.5 and 5.9, for example. We had more than 500 devices and the system never stopped loading the map or performing any other action. But in 6.5 it is impossible to work due to the slowness it is causing for the same devices.

Anton Tananaev2 months ago

We have some servers running several thousand devices without any issues on version 6.5, so I don't think it's just about version.

smsoousa2 months ago

Could you give me any ideas where I can investigate? The service is optimized according to the official documentation, but the map still crashes a lot when loading devices. Something that didn't happen in previous versions. I emphasize that we did a clean installation and imported users and devices to the new base.

Anton Tananaev2 months ago

When something crashes, there should be a stack trace. What exactly do you mean by map crashing?

smsoousa2 months ago

When you log into the system, the map takes a long time to render, when you click on the device, the map also takes a long time to render, it is completely blank and appears from frame to frame. Very slowly

Anton Tananaev2 months ago

So is it just slow or something is crashing? Those are very different things.

smsoousa2 months ago

slow

Anton Tananaev2 months ago

Then you have to provide more details. How many devices? How often they report data? What is your desktop/mobile spec?